Listen actively to understand the other person's perspective before responding. Show empathy and validate their feelings to create a safe space for communication.
Use 'I' statements to express your thoughts and feelings without blaming the other person. Stay calm and avoid escalating the situation with accusatory language.
Focus on finding solutions together rather than dwelling on the problem. Collaborate to reach a mutual agreement that addresses both parties' concerns effectively.
Take breaks when emotions run high to prevent conflicts from escalating. Return to the conversation with a clear mind and a willingness to work towards resolution.
Practice active listening, maintain eye contact, and use open body language to show that you are engaged in the conversation. Reflect back what you hear to ensure understanding.
Seek common ground and acknowledge any valid points the other person makes. Approach the conversation with a mindset of finding understanding and common solutions.